Terms of Service

App: HESHE Stocker · Version: 1.0 · Effective: 29 April 2026

Summary: HESHE Stocker is a paid SaaS app for craft workshops. Monthly subscription (prices vary by region, set by Apple / Google) or annual plan, 14 days free — no card required. Cancel any time through your store. Refunds are handled by Apple App Store / Google Play per their policies.

1. Definitions

Provider — HESHE Katarzyna Grodzka, VAT ID: PL7393505797.
User — an individual or entity that has entered into an agreement through the store (Apple App Store or Google Play).
App — the HESHE Stocker software available for iOS and Android.
Service — access to the App and its associated cloud infrastructure (Supabase EU).
Company Account — an account in the App grouping one owner and any number of employees.
Subscription — paid, recurring access to the Service.

2. Formation of Agreement and Registration

The agreement is formed upon downloading the App and creating a Company Account, or upon activating a subscription in the store. You must be at least 18 years old and have the legal capacity to enter into contracts.

3. Subscription and Pricing

Monthly plan: 14.99 PLN / month (base price in PLN, inclusive of applicable taxes).
Annual plan: 99 PLN / year (base price in PLN, inclusive of applicable taxes).
Prices in other currencies are set by Apple / Google based on current exchange rates.
The subscription renews automatically for the same period unless cancelled at least 24 hours before the end of the current period.
One subscription covers an unlimited number of users within a single Company Account.

4. Free Trial

New Users receive 14 days of free access to the full functionality of the App.
The trial does not require payment card details — a subscription is only activated when the User consciously selects a plan.
After the trial ends without a subscription being activated, the App enters read-only mode.
Each Company Account may use the trial only once.

5. Payments and Billing

Payments are handled exclusively by Apple App Store (iOS) or Google Play (Android) as the merchant of record. HESHE does not process or store payment card details. The charge is collected at the start of each subscription period.

6. Cancellation

You may cancel your subscription at any time directly in:

iOS: Device Settings → Apple ID → Subscriptions.
Android: Google Play → My subscriptions.

After cancellation, full access remains available until the end of the paid billing period. We do not offer refunds for unused subscription time beyond what is provided by the store's policy.

7. Refunds

Refunds are managed exclusively by the store that processed the sale:

Apple App Store: refund possible within 14 days of purchase under EU law. Submit a request at reportaproblem.apple.com.
Google Play: automatic refund within 2 hours of purchase; after that, submit a request through the Google Play Help Centre.

We do not handle refund requests directly — please contact the relevant store.

8. Licence

HESHE grants the User a non-exclusive, non-transferable licence to use the App solely for its intended purpose (inventory and production management). The following are prohibited: copying, modifying, reverse engineering, and selling access to third parties.

9. Service Availability (SLA)

HESHE Stocker is operated as a sole-trader business. We aim for 99% availability, but we do not guarantee continuous operation (best-effort SLA). Planned maintenance will be announced at least 24 hours in advance via email or an in-app notification.

In the event of an uninterrupted outage lasting more than 48 hours caused by factors on our side, Users with active subscriptions may request a subscription period extension — please write to info@heshe.pro.

10. Liability

HESHE is not liable for:

data loss caused by the User (account deletion, incorrect edits),
business decisions made on the basis of data in the App,
indirect damages, lost profits, or damages resulting from outages in the infrastructure of third-party providers (Supabase, Apple, Google),
force majeure.

HESHE's total liability to the User is limited to the fees paid by the User in the preceding 3 months.

11. Personal Data Processing

The rules for processing personal data are set out in the Privacy Policy, which forms an integral part of these Terms.

12. Changes to the Terms

We will notify you of changes to the Terms through an in-app notification or email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the new terms, you may cancel your subscription and delete your account before the effective date.

13. Termination by the Provider

HESHE reserves the right to suspend an account in the event of a breach of these Terms or applicable law. In such cases, we will notify the User by email at least 7 days in advance (except in cases of serious breach or illegal activity).

14. Governing Law and Jurisdiction

These Terms are governed by Polish law. Disputes will be resolved by the court with jurisdiction over the Provider's registered address, unless mandatory EU or Polish consumer law provides otherwise. EU consumers may also use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

15. Contact

HESHE Katarzyna Grodzka · VAT ID: PL7393505797
info@heshe.pro